We tried to get appointments set up with various workmen in the area and no one seemed to want the job or even to show up and take a look at our problem. Michael Geasland showed up and was very helpful. Also, April was very nice and the girl with the accent today was very friendly. I know Gary enjoyed the whole experience yesterday, watching it raise up. Sorry I was not at home to see it and cannot tell you the name of those technicians but we are very pleased!